If Spinbit closes your account, the return of your deposited funds depends on verification, payment rules and the reason for closure. Players in New Zealand should separate their original balance from bonus winnings, keep transaction records and contact spinbit support promptly. This guide explains the practical steps for requesting a balance return, handling delays and understanding the operator’s published terms.
What happens when Spinbit closes an account
Account closure does not automatically mean that deposited money is forfeited. Spinbit may first restrict access while it checks identity, payment ownership, anti-money-laundering concerns or unusual activity. The operator’s terms require one account per person, personal payment methods and no VPN use. Those checks can affect when and how funds are returned.
Separate deposits from bonus funds
A cash balance and promotional balance should be treated differently. Spinbit states that withdrawing while a bonus is active forfeits that bonus and its winnings. If the account was closed with a valid cash balance, ask support to confirm the amount that came from deposits, the amount linked to promotions and any deductions applied.
- Save deposit confirmations, withdrawal requests and account emails.
- Record the account balance before access is restricted.
- Keep screenshots of the relevant bonus and payment terms.
- Use only your registered email address when contacting support.
How to request deposited funds from Spinbit
Start with a written request through Spinbit support or the registered email address. State that the account has been closed and ask for the remaining deposited balance to be returned. Include your username, closure date and preferred repayment method, but do not send passwords or unnecessary card details.
Spinbit’s published payment rules require withdrawals to use the deposit method in the player’s own name. Crypto deposits must generally be withdrawn in crypto. A card or Paysafecard deposit may be returned to the card or by bank transfer, subject to verification and availability in New Zealand.
- Request a written balance statement.
- Complete identity and payment verification through My Account, Verification, if requested.
- Confirm the destination account is held in your name.
- Ask for the expected processing date and any applicable fee.
Verification, fees and processing times
Spinbit may request government identification, proof of address and proof of payment before releasing funds. Proof of address must show your full name, address, postcode, issuer and issue date; screenshots and cropped documents are not accepted. The published policies conflict on some details, so ask support which requirement applies to your case.
| Payment detail | Published information |
|---|---|
| Minimum promotional deposit | NZ$30 |
| Standard bank-transfer fee | 3.75% plus €5 fixed |
| Bank withdrawal timing | Up to 3 banking days in the terms |
| Monthly withdrawal limit | $50,000 or €50,000, depending on the published page |
| Refund request period | Within 24 hours of a transaction |
The Payments page uses the word “instant”, but the General Terms and Help Centre say bank payments can take up to three banking days. Bank charges may also apply. Do not treat an instant label as a guaranteed arrival time.
What to do if Spinbit does not return the balance
Give Spinbit support a clear deadline for a written response, such as five business days, and keep the conversation factual. Ask for the precise reason for any refusal, the clause relied on and a transaction ledger. A complaint is stronger when it identifies a specific deposited amount rather than simply demanding all funds.
Escalate a delayed or rejected payment
If the first response does not resolve the issue, request escalation and preserve every reply. Payment providers may be able to explain a failed transfer, but they cannot usually override the operator’s verification decision. Avoid opening another Spinbit account, as the one-account rule may complicate the review.
Spinbit is an offshore operator for New Zealand users, not a New Zealand-licensed casino. Its stated licence is from the Tobique Gaming Commission. The new New Zealand licensing system is scheduled to open its licensed market on 1 December 2026, so players should check the operator’s current status rather than assume local approval.
Safer account closure and next steps
Before closing an account, withdraw eligible cash, finish any required verification and download your transaction history. If Spinbit has already closed the account, send one organised request rather than repeated messages through different channels. That creates a clear record and reduces the risk of conflicting information.
Spinbit users must be aged 18 or over. If gambling is causing concern, contact the Gambling Helpline on 0800 654 655 and consider a time-out or self-exclusion. Spinbit lists self-exclusion periods from three months to permanent exclusion, although access to an account under review may already be restricted.
Conclusion
The practical route is to establish the cash balance, complete reasonable verification and request repayment through the registered payment method. Treat conflicting processing and fee information cautiously, ask for written confirmation and retain all records. Do not confuse bonus terms with deposited money, and seek independent help if the dispute affects your finances or wellbeing.
Frequently Asked Questions
These answers cover common issues when a closed Spinbit account still appears to hold deposited funds.
Can Spinbit keep my deposited money after closing my account?
Closure alone does not establish that deposited funds are forfeited. Spinbit may hold payment while completing identity, anti-fraud or payment checks. Ask for a written balance breakdown and the precise term supporting any deduction or refusal.
How long can a Spinbit withdrawal take?
The published information is inconsistent. One page describes payments as instant, while the General Terms and Help Centre allow up to three banking days for bank payments. Processing can take longer when verification or a payment-provider review is required.
Can I contact Spinbit if I cannot log in?
Yes. Use the registered email address and contact Spinbit support with your name, account email, closure notice and transaction references. Do not create a second account or send your password. Request written confirmation that your complaint has been escalated.